FAQ // HELP

I haven’t received my access email?

This can often happen for two reasons, either the message somehow got sent to your Spam folder (make sure to add kenneth@kennethplay.com and info@kennethplay.com to your Whitelist / Contacts / safe addresses!) or the email entered in our system may have been incorrect. If it’s not in your Spam, you didn’t receive an invoice confirmation from our system, but you did receive a confirmation from Paypal, then chances are your email in our system is a tiny bit off. Just send us an email through our Contact form or to info@kennethplay.com and we’ll correct it for you.

I recently reset my password and now it says I have incorrect login information / won’t let me login?

We’ve sometimes found that a password reset can trigger a disagreement with your browser’s cache, resulting in you not being able to login correctly. Try clearing your browser’s date and cache, and then trying your new password:

  1. Go to your browser’s settings, and click “clear browsing data” (the example here uses a Chrome browser, but you can find similar instructions for Safari (Mac), Safari (iPad & iPhone), Firefox, and Internet Explorer).
  2. In the next screen / box, select “Cookies and other Site Data” and “Cached Images and Files”, and choose the time frame that encompasses all your login attempts in the system (or at least the past 24 hours), then click “Clear Data”.
  3. Go to http://kennethplay.com/customer-login , and use your login email plus the password you recently updated. This should redirect you to your course, with a successful login.

I have another question that isn’t answered here!

No problem! Just send us an email through our Contact form or to info@kennethplay.com and we’ll try our best to help. Our team will respond to your message within 48 hours, Monday – Friday 11:00 am – 7:00 pm EST.